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  • How far ahead should I order?
    Most of our individual postal biscuits are made to order and posted out within 2-3 working days. However, you can book as far in advance as you wish. For larger orders we ask for 2-3 weeks notice where possible but please do contact us if you need to place an urgent order and we will always do our best to accommodate.
  • How long will the biscuits last?
    Our wrapped and heat sealed biscuits have a 3 week best before date on them, but they will stay tasty for several weeks beyond this date if kept in an air tight container at room temperature. Our boxed biscuits (not heat sealed) have a 10 day best before date on them. Avoid putting your biscuits in the fridge or in direct sunlight.
  • Where can you post your biscuits to?
    We cover the whole of England, Scotland, Wales and Northern Ireland.
  • Can I order a sample biscuit
    Yes absolutely, we understand that you’d like to sample our biscuits before an important event. Please get in contact us to discuss sending a sample.
  • Can you deliver to my event venue
    Absolutely. We regularly do this, especially for Weddings and Corporate Events. To ensure the biscuits arrive safely and in plenty of time, we usually send them several days beforehand. If local to the Bath area, we can also deliver in person, simply contact us to discuss.
  • I am having guests' names on my wedding favour biscuits. When do you need to have the list of names?
    Preferably 2 weeks before the event. We understand there may be some last minute changes, so please contact us ASAP in the event the names or numbers change.
  • Can I collect my biscuits in person?
    Yes, absolutely! We are based in Bath, Somerset (BA2).
  • How do I pay for my Wedding favours?
    For smaller orders (under 50 biscuits), we ask for the full amount upfront. For larger orders (50 biscuits and over), we will ask for a 50% deposit to secure your booking, with the remaining 50% balance payable 4 weeks before you wedding date.
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